Support

Before you install

GenStart is intended for installation by someone comfortable with low-voltage DC wiring, or by a qualified electrician. Always follow your generator manufacturer's instructions and any applicable local electrical and building codes. Never operate a generator indoors, in a garage, or anywhere its exhaust can reach an occupied space — generator exhaust contains carbon monoxide, which is odourless and can be fatal. Install working CO alarms in any structure served by your generator.

Automatic operation

Once configured, GenStart can start your generator without warning and without anyone present. Make sure your generator is placed, secured, ventilated and maintained for unattended operation, and that anyone with access to the area understands it may start on its own.

Not a life-safety device

GenStart is not designed or certified for life-support, medical, emergency or other applications where a failure to start, a failure to stop, or an unintended start could result in injury, death or serious loss. Do not rely on it for those purposes. Always keep a manual means of starting and stopping your generator.

What we're responsible for

We warrant the hardware against manufacturing defects for one year from delivery. If a unit is defective we will repair it, replace it, or refund the purchase price — that is your exclusive remedy. Apart from that warranty, GenStart is provided "as is", and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.

What we're not responsible for

To the fullest extent permitted by law, Acidni LLC is not liable for any indirect, incidental, special, consequential or punitive damages, or for property damage, generator or equipment damage, fuel or power loss, spoiled goods, lost data, downtime or lost profits, arising from the use, misuse, improper installation or failure of GenStart. Our total liability for any claim relating to GenStart will not exceed the amount you paid for the product.

Your responsibility

By purchasing and installing GenStart you confirm you have read this notice, you accept responsibility for correct installation and safe operation, and you agree to indemnify Acidni LLC against claims arising from your installation, modification or use of the device.

Unused units: full refund within 30 days

Return an unused unit within 30 days of delivery for a full refund of the purchase price. "Unused" means the unit has never been wired to a generator or powered on, the seal on the enclosure is intact, and it comes back in its original packaging with the box insert and registration card. Original shipping charges are refunded only if the return is due to our error or a defect.

Used units: 25% restocking fee

A unit that has been installed, wired, or powered on can still be returned within 30 days of delivery, less a 25% restocking fee on the purchase price. The unit must be complete, in working condition, and free of damage beyond normal installation marks. Units that are physically damaged, water-damaged, or modified cannot be returned; a defective unit is handled under warranty instead, at no charge.

How to return

1. Email support@acidni.net within 30 days of delivery with your order email and the registration code on the unit. We reply with a return authorization and address.
2. Ship the unit back within 14 days of the authorization. You cover return shipping unless the unit is defective or we shipped the wrong item; we recommend a tracked service.
3. Refunds are issued to the original payment method within 5 business days of the unit arriving and being inspected. Card providers can take a further 5 to 10 days to show it.

GenStart Cloud subscription

The GenStart Cloud subscription included with your order is free for the first 2 months and can be cancelled any time from Billing in the portal. When a unit is returned for a refund, its subscription is cancelled with it and any charge already made for an unused period is refunded pro rata. Paid subscription periods that have been used are not refundable.

Promo and referral codes

Refunds are based on the amount actually paid after any code was applied. A one-time code used on a refunded order is not restored.